Will Prep Services

Provided by Epoq, Inc.

FAQs

General information

I'd like to speak to someone about the Will Prep Services service before I proceed, is this possible?

We provide customer support via email and we are always happy to answer any questions you might have on anything related to the Will Prep service, and how it works. Simply Contact us using the form and ask. Please note that we cannot provide any legal assistance or advice.

I'm having trouble accessing the service with the registration code. What should I do?

You may need to contact your employer for the correct registration code.

What does immediate family member mean?

For this service, immediate family member refers to your legal spouse, state-recognized domestic or civil union partner and adult children age 26 and under.

What makes Will Prep Services different from other online document prep services?

Most online document prep services provide you with 'off-the-shelf' or 'flat form' legal documents that will be relatively inflexible to your particular circumstances. Our documents ask you a series of easy-to-answer questions each with helpful explanations and often, examples. Based on your responses, our system drafts and tailors the required clauses to create a document suitable for your circumstances.

Furthermore, each document has a set of comprehensive, yet easy to understand guidance notes providing an overview of the document, things you need to consider like making the document legally binding, and explanations of any terms you may not understand.

All our documents and letters are created by legal professionals and are updated in accordance with changes in the law.

Which documents are available?

To view a list of available documents, simply navigate via the toolbar at the top of the page in order to find the document that suits your needs.

How do I contact you?

Just select the Contact us link that appears in the footer throughout the website.

How do I make a complaint?

We aim to please - but we know that sometimes things can go wrong. If you have a problem or complaint, please view our complaints procedure. You can also view this by clicking on the link in the footer of all pages across the site.

Using the service

Which web browser do I need?

The website is designed to work in all current versions of Internet Explorer, Mozilla Firefox, Chrome and Safari. If you do experience any technical difficulties, please don't hesitate to contact our customer service team.

Why doesn't the document open in my browser?

This may be because of a security setting in your web browser. If you still experience difficulty, please contact our customer service team who will be able to assist you.

How do I print my document?

Once you have logged into the website, visit the 'My Documents' section of the website and open the folder containing the document. Select the document you wish to print. Click on 'Export'. This will open the document as a PDF file which you can either save or print.

What if I don't understand what a question means or is referring to?

Next to each question is a small '?' (question mark) icon that you can click on. A small pop-up window appears containing an explanation of the question and often providing an example. You can hide this explanation by again clicking once on the icon.

I have a red asterisk next to a questions group after completing my document. What does that mean?

If you have a red asterisk next to a questions group, this shows that you have missed a question.

It could be possible that this was intentional. However, you should double-click on the question group to view the incomplete question and make sure that this omission was intentional.

What is Rapidocs®?

Rapidocs® is Epoq, Inc.'s intelligent document automation technology which works by asking you a series of easy-to-answer questions. Based on your answers to these questions, your document is tailored to your circumstances.

Each question is accompanied by explanatory notes designed to provide you with the information needed to answer the question correctly.